Course Overview

This one-day workshop is challenging from the outset. It is a blend of ‘Trainer-led’ and ‘experiential learning’. It identifies the key concepts of creative thinking and problem-solving. It gives the delegates a range of versatile and effective techniques. This course is ideal for those seeking new answers to old problems, and those in search of first-time solutions to new problems!

Who Should Attend?

Managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem-solving, and making and implementing key decisions. This is an essential course for those who believe that change, and new improved ways of working, are the best way forward for the success of organizations.

Course Objectives

• To enable delegates to identify different problem-solving techniques
• To enable delegates to analyze a problem, so that appropriate problem-solving techniques can be applied
• To recognize the importance of dealing with the cause of a problem, rather than just dealing with the effect of a problem
• To learn how to generate alternative solutions, using creative thinking and brainstorming
• To learn the different stages of the decision-making process, and understand the importance of each stage in ensuring effective decisions are made
• To enable delegates to apply problem-solving and decision-making models to their own workplace